FAQ

Orders

Can I change or cancel my order?

Orders are processed quickly, so changes or cancellations can only be made if production has not yet started. Contact us as soon as possible after placing your order.

How do I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

Shipping

How long does shipping take?

Orders are typically processed within 2–5 business days. Delivery times vary depending on your location.

Do you ship internationally?

Yes, we ship worldwide.

Will I have to pay customs duties or taxes?

International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer.

Returns

What is your return policy?

Because each item is made to order, we do not accept returns or exchanges for incorrect size selection or change of mind.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we will make it right.

Products & Sizing

How do your garments fit?

Please refer to the size guide on each product page for detailed measurements and fit guidance.

How should I care for my garments?

Wash inside out on a cold cycle and hang dry when possible to preserve the quality of the garment and design.

Contact

How can I get in touch?

For any questions, contact us at hello@1c13.com.